FAQ

The competition draw date and time is stated on the entry page for each competition. Each draw is guaranteed to take place at the specified time regardless of how many tickets are sold.

Your order will show as cancelled if you did not complete the payment, or if your payment failed. Orders are automatically cancelled after 10 minutes if we do not receive a successful payment.

Traditional draws:

Every one of our traditional draws can be watched live via our Facebook and YouTube page for everyone to see. We use a random number generator to determine the winner. We prove we are live by reading out comments and answering customer queries as we go. If a traditional draw does not sell out and the first number generated is unsold, we will generate a new number until we have a winner.

Instant wins:

Instant win competitions are won by receiving a ticket number that matches a number on the list of pre determined prizes. If your ticket numbers match any of the numbers on the list of prizes, you will instantly win that prize! End prizes are classed as traditional draws.

Automated draws:
Our automated draws are similar to traditional draws, but without a live draw. We use PHP code to randomly generate a winning number at the time of the draw. The winner will be contacted and announced on our winners page.

There are 3 ways in which you can find your ticket number for a draw.
1. When you enter a competition your ticket numbers can be found on the confirmation page.
2. On the confirmation email sent to the email address assigned to your account.
3. Log into your account, go to ‘Dashboard’, select ‘Current’ or ‘Past’ and click on ‘View ticket numbers’ to see your ticket numbers.

If a traditional or automated draw that you have entered does not sell out, the draw will still take place and you will have a better chance of winning than if it had sold out! Each draw is guaranteed to take place on the date and time shown on the entry page. All sold tickets are still valid and we will generate a random number until we have a winner. If there are instant win prizes which have not been won within the time limit of the competition, they will be forfeited, however each ticket purchased into the competition will still be included in the end prize draw, if applicable.

We are a fully registered limited company in the UK. We run prize draws which are fully compliant with the Gambling Act of 2005. We have 5 star reviews on Facebook and Google which are built up from both winners and customers that play regular competitions. We do all of our live draws on Facebook and YouTube for everyone to watch.

We send out SMS, emails and app notification to all customers who register with us as part of our core service.

Instant win competitions have predetermined prizes with numbers allocated to them at the time the competition launches. If you buy a ticket into a competition with instant wins and one or more of your ticket numbers match the list of predetermined numbers, you will win the prize(s) allocated to it. Some instant win competitions have an ‘end prize’ where every entry purchased into the instant win competition will be entered to win the end prize, drawn as a traditional or automated draw at the end of the competition.

We never send spam, we only send communications to those who are registered to our service. If you are receiving spam messages please contact us and we can verify what you have received and whether it is from us.

• To stop SMS notifications: Use the opt out link on the SMS – this will unsubscribe you from all of our SMSs.
• To stop Email notifications: Use the Unsubscribe on the bottom of the emails you receive.
• To stop receiving both email and SMS you can also email us at: info@winnieswins.co.uk
• To stop receiving app notifications: You can do this on your device settings or by removing the app. This is not something we can control from our end.